This remains a difficult and challenging time for many of our customers. To help them, we made adjustments to our production to ensure we’re delivering the products people are asking for in stores right now. We also redeployed people from other areas of the business to provide extra support for our grocery customers, and will continue to do what we can to support them.
Many of our customers in bars, restaurants and cafes have been heavily affected, and we’ve been working with them on a case by case basis to provide commercial support. You can hear from our Chief Customer Service and Supply Chain Officer Jose Antonio Echeverria on how we’ve supported our customers while looking after our people here. And you can see the full list of initiatives we’re supporting to help our ‘away from home’ customers like bars, restaurants and cafes here.
As bars, restaurants and cafes re-open, we are working closely with all our customers to help them recover as quickly as possible. We’re determined to make the most of digital solutions to enable this recovery, better serve our customers and improve our supply chain.
We are supporting our customers to rebuild, reopen and encourage trade – particularly our customers in the hospitality sector as they adapt to new social distancing regulations.
Our field sales teams have been visiting our customers throughout the pandemic, helping to ensure they have stocked shelves with the products that consumers want.