What were your highlights for 2020?
First, it was the way the whole company supported each other in staying safe and well. Alongside that, I take huge pride in the way we supported our communities – we donated over 3.3 million litres of products and worked with The Coca-Cola Company and The Coca-Cola Foundation to provide financial aid through the Red Cross and local NGOs.
Despite the challenges we faced last year, I’m also proud to say that we maintained our great customer service levels at 98%. This was direct result of passion of our people and the actions we took, like reducing the number of products and packs we produce. At the height of the pandemic this was down by over a third, ensuring product availability and visibility for our customers, as well as making our supply chain more efficient.