As a leading beverage company that upholds the best service for each customer, the National Contact Center (NCC) team of Coca-Cola Europacific Partners Indonesia (CCEP Indonesia) again made another achievement by winning 6 awards at the 16th Contact Center World Top Ranking Performers 2021 for the corporate category. and individual.
The annual award, Contact Center World Top Ranking Performers 2021, is organized by ContactCenterWorld.com and has entered its 16th year. The event is held by a global association with members in more than 200 countries in Asia Pacific, America, Europe, Middle East, and Africa, which is attended by more than 1,600 participants each year, with a jury consisting of business professionals, academics, and practitioners. scattered from all over the world. This year, the entire judging process and ceremony were carried out virtually.
“Every year, the NCC CCEP Indonesia team has shown consistency in winning a number of important awards related to contact center performance competitions. Our customers are the most important and vital part of the business, and every member of the NCC CCEP Indonesia team has contributed to this success by showing an extraordinary commitment to providing the best service even during the pandemic," said Jorge Escudero, President Director of Coca-Cola Europacific Partners. Indonesia & PNG.
Awards won by the NCC CCEP Indonesia team:
- Silver Medal for Best Contact Center (Mid-Size)
- Silver Medal for Best Employee Engagement (Mid-Size)
- Silver Medal for Best Sales Campaign
- Silver Medal for Best Outbound Campaign
- Rendar Mahardhika Putra wins Gold Medal for Best Contact Center Leader
- Muhammad Iqbal wins Silver Medal for Best Sales Manager